Cancellation Policy

Order Changes & Cancellations

1. Modifications & Cancellations

We understand that adjustments or cancellations may be necessary. Please keep the following in mind:

  • You have up to 12 hours after placing your order to request modifications or cancellations.
  • After this period, your order will be processed and cannot be changed or canceled.

2. How to Request a Change or Cancellation?

To modify or cancel your order, follow these steps:

  • Gather your order details, including your email address, order number, and the requested changes.
  • Send an email to help@oriana.shop with the subject line: [Modify/Cancel Order + Your Order Number].

3. Refund for Canceled Orders

Once your cancellation request is approved (usually within one business day), we will process your refund within 3 days.

We value your satisfaction. If you need any help, please follow the steps above, and we’ll be happy to assist you.

Learn more about our Return Policy.

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Contact Us

  • Address: 4 Enterprise Court, Downmill Road, Bracknell, Berkshire, United Kingdom, RG12 1QS
  • Phone: +44 7405835538
  • Email: help@oriana.shop
  • Working Hours: 8:00 AM – 5:00 PM, Monday to Friday (GMT)

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